Frequently Asked Questions
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Last updated: March 2025

1. Product Questions
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2. Shipping & Orders Questions
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3. Returns & Refunds Questions
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1. Product Questions

What are wellness patches?

Wellness patches are a transdermal delivery system that uses your skin to absorb beneficial ingredients.

How do wellness patches work?

The patch contains active ingredients that are slowly released through the skin and absorbed into your bloodstream.

What are the benefits of using wellness patches over pills or capsules?
  • Bypassing the digestive system for better absorption
  • No "first-pass effect" of the liver
  • Consistent and sustained release of nutrients
  • Easier on the stomach
  • Discreet and convenient application
  • Easy to use

Are wellness patches safe?

Wellness patches are generally safe to use and we prioritise using safe, high-quality ingredients for our patches.

 

However, the biological processes of the average adult may differ across individuals. It's always a good idea to consult with a healthcare professional for personalised guidance, especially if you have a pre-existing medical condition.

Are wellness patches FDA-approved?

While specific ingredients used in our patches may be FDA-approved, wellness patches as a delivery method do not currently hold a specific FDA approval yet.

How do I apply a wellness patch?
  • Choose the application site (clean, dry, hairless area)
  • Remove the backing
  • Apply and press firmly
  • Leave the patch on for the recommended duration.

Where should I apply the patch?

Patches should be applied to a dry, hairless area of your skin (like the inside of your arm, your wrist, top of foot or lower abdomen).

How long does a patch last?

Our patches are designed to gradually release ingredients over 8 to 12 hours (you will find specific recommendations on the packaging). Each of our bodies is different, so results may differ slightly across individuals.

Can I wear more than one patch at a time?

You can wear a few different patches at the same time, but not multiple of the same patch. If you decide to wear more than one different patch at a time, we recommend using no more than two patches and avoid pairing products of opposing effects.

We advise starting with one patch when trying them for the first time to determine individual effectiveness and tolerance.

Can I wear the patch while showering, swimming, or exercising?

While working out with the patch on is fine, getting it significantly wet might interfere with the release of ingredients. We recommend applying the patch after swimming or showering.

What should I do if the patch irritates my skin?

If you experience skin irritability or any other adverse reaction, remove the patch immediately and consult a healthcare professional if necessary.

Can patches be used together with other medication/vitamins/supplements?

While we can't provide specific advice on how our patches interact with other brands' products without knowing their full ingredient lists, here's what to keep in mind:

  • Cumulative Intake: Our patches deliver targeted doses. When combining them with other supplements, consider the total nutrient intake to avoid exceeding recommended daily allowances.
  • Potential Interactions: Always be mindful of potential interactions between our patches and other medications or supplements.

We strongly recommend consulting with a healthcare professional before combining our patches with other supplements. They can provide personalized guidance based on your health, medical history, and current supplement regimen.

 

When introducing new supplements, including our patches:

  • Start with one product at a time.
  • Monitor for any adverse reactions or unexpected effects.

This cautious approach helps you understand how your body responds to each supplement and allows for necessary adjustments to your routine.

2. Shipping & Orders Questions

How much does shipping cost?

Shipping cost is calculated for individual orders at checkout, based on your location and shipping method. Bundle purchases are eligible for free shipping.

Please note:

  • Some orders may be subject to import duties, fees, taxes, and other charges based on the destination country.
  • These charges are the responsibility of the buyer to clear customs.
  • Haus of Wllnss does not collect these duties and taxes, and we cannot predict the amount.

Important:

  • If you refuse to pay customs charges for your order, we cannot refund any shipping costs incurred.

How long does shipping take?

Estimated delivery times differ based on location and shipping method and will be provided at checkout.

Do you ship internationally?

Yes, we offer worldwide shipping. Please note that some orders may be subject to import duties, fees, taxes, and other charges based on the destination country. Haus of Wllnss does not collect these duties and taxes and the charges are the responsibility of the buyer to clear customs.

3. Return & Refunds Questions

What is your return policy?

We offer a 14-day return policy. If you are not satisfied with your purchase, you may return the item within 14 days of receiving it, provided that it is unused, in its original condition, and with all packaging and labels intact.

 

To initiate a return, please contact us at hello@hausofwllnss.com with your order details. Keep in mind that return shipping costs may apply, unless the item is defective or incorrect.

Can't find the answer you're looking for? 

Reach out on social media or send us an email to hello@hausofwllnss.com and we'll get back to you as soon as possible.